Shipping policy

Shipping Policy

Effective Date: August 6, 2026

Thank you for shopping with Sawyer J. We appreciate your support of our small business. Every order is carefully prepared and packed with attention to detail before it leaves our studio.

Order Processing

Orders are typically processed within 2–5 business days (Monday through Friday, excluding weekends and holidays).

During product launches, promotions, holidays, or periods of high order volume, processing times may be extended. If there is a significant delay in processing your order, we will notify you via the email provided at checkout.

Please note that processing time is separate from shipping time.

Shipping Rates

Shipping costs are calculated at checkout based on your shipping address, package weight, and selected shipping method.

Any applicable taxes, duties, customs fees, or import charges for international orders are the responsibility of the customer unless otherwise stated.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a confirmation email containing your tracking information.

Please allow up to 24–48 hours for tracking information to update after your package has been scanned by the shipping carrier.

Estimated Delivery Times

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

Standard U.S. Shipping: 3–7 business days
Expedited Shipping: Based on the shipping option selected at checkout
International Shipping: Delivery times vary by destination and customs processing.

Delivery estimates are not guaranteed.

Shipping Delays

Sawyer J. is not responsible for shipping delays caused by:

Weather conditions
Carrier delays
Customs inspections
Natural disasters
Labor shortages
Holidays
Incorrect shipping information provided by the customer
Other circumstances beyond our control

We appreciate your patience should unexpected delays occur.

Incorrect Shipping Address

Customers are responsible for providing accurate shipping information at checkout.

If an incorrect shipping address is entered, please contact us immediately at sawyerjloungewear@gmail.com.

If your order has not yet shipped, we will do our best to update your address.

Once an order has been shipped, we are unable to modify the shipping address.

Orders returned due to an incorrect or incomplete address may require additional shipping fees before being reshipped.

Lost, Stolen, or Missing Packages

Once a package has been accepted by the shipping carrier and marked as delivered, responsibility for the shipment transfers to the customer.

Sawyer J. is not responsible for lost, stolen, or missing packages that have been confirmed as delivered by the carrier.

If you believe your package has been lost:

Verify your shipping address.
Check with household members or neighbors.
Contact the shipping carrier directly.
If you still need assistance, email us and we'll do our best to help guide you through the claims process.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the incorrect item, please contact us within 48 hours of delivery.

Please include:

Your order number
A description of the issue
Clear photographs of the item(s)
Photos of the shipping packaging (if applicable)

Claims submitted after 48 hours may not be eligible for review.

International Orders

International customers are responsible for any customs duties, import taxes, VAT, brokerage fees, or other charges imposed by their country.

Sawyer J. is not responsible for customs delays or additional fees incurred during international shipping.

Returned Packages

If a package is returned to Sawyer J. due to an incorrect address, refusal of delivery, or failure to claim the package, the customer will be responsible for any additional shipping charges required to resend the order.

Original shipping charges are non-refundable.